FAQs

Q1: What payment methods do you accept?​
We only take PayPal for all transactions.​

Q2: What kinds of jewelry do you have?​
We offer a broad range of jewelry for both men and women, mainly made from 14K gold and sterling silver. Our pieces combine fashionable designs with fine craftsmanship.​

Q3: Is your jewelry good for sensitive skin?​
Our jewelry is crafted from hypoallergenic materials such as 925 sterling silver, 14K gold plating, and stainless steel, which help minimize allergic reactions. For those with highly sensitive skin, we suggest opting for nickel-free choices.​

Q4: How do you ensure product quality and authenticity?​
We source top-notch materials and carry out strict quality checks during the entire production process, making sure each item meets high standards.​

Q5: How should I take care of 14K gold and sterling silver jewelry?​
Clean your jewelry with a soft cloth and mild soapy water. Stay away from harsh chemicals, and store each piece separately in a soft pouch or jewelry box to avoid scratches.​

Q6: Do you ship within the USA, and how long does shipping take?​
Yes, we ship within the United States. Orders usually arrive in 7 - 15 business days, but delivery times might differ depending on the location.​

Q7: What is your return and exchange policy?​
We prioritize customer satisfaction. If you're not satisfied with your purchase, get in touch with us at our customer service email, and we'll assist you with the return or exchange process.​

Q8: Can I track my order?​
After you place an order, you'll get a tracking number and link. You can check your order's status on our website or contact our customer service team for updates.​

Q9: Do you provide gift wrapping?​
Yes, we offer elegant gift wrapping services. Choose this option when checking out to make your jewelry gift more special.

Q10: What is the difference between 14K gold and 18K gold?

Understanding the differences between 14K and 18K gold can help you make informed choices when selecting jewelry. Here’s a clear breakdown of their key distinctions:​
Gold Content​
14K Gold: Contains 58.3% pure gold, with the remaining 41.7% composed of other metals like silver, copper, or zinc. This alloy composition enhances its practicality for daily wear.​
18K Gold: Boasts a higher pure gold content at 75%, with 25% made up of additional metals. Its richer gold concentration gives it a more intense, warm hue.​
Color and Luster​
14K gold has a slightly paler tone compared to 18K gold, as the lower pure gold content allows the other metals to subtly influence its color. It may lean toward a warmer or cooler shade depending on the alloy mix.​
18K gold exhibits a deeper, more vibrant gold color, reflecting its higher pure gold content. Its luster is richer and more saturated, making it a favorite for pieces where a bold gold presence is desired.​
Hardness and Durability​
14K gold is harder and more durable due to its higher proportion of alloy metals. This makes it resistant to scratches, dents, and everyday wear, making it ideal for jewelry that’s worn regularly, such as engagement rings, bracelets, or earrings.​
18K gold, being softer due to its higher pure gold content, is more prone to damage from frequent use. It’s better suited for pieces that are worn occasionally, like special occasion necklaces or statement earrings, or for designs where the focus is on the gold’s natural beauty rather than durability.​
Price​
14K gold is generally more affordable than 18K gold because it contains less pure gold. This makes it a popular choice for those seeking a balance between quality and budget.​
18K gold comes with a higher price tag due to its increased pure gold content, appealing to those willing to invest in a more valuable and luxurious piece.​
Usage Scenarios​
14K gold is perfect for everyday jewelry, including wedding bands, hoop earrings, and chain necklaces, as it can withstand the rigors of daily life.​
18K gold is often chosen for high-end, decorative pieces, custom designs, or jewelry meant to be worn on special occasions, where its rich color and premium feel take center stage.​
Both 14K and 18K gold have their unique advantages, with the choice depending on factors like personal style, intended use, and budget.​

Q11: How can I get additional help?

You can also use the contact form below and we’ll get back to you within 1–2 business days.
Here's how you can reach us:
Address: 2320 Aid Hodgson Lane, West Plains, MO 65775, USA
Phone: +1 (417) 204-8630
Email: [email protected]
We value your feedback and look forward to providing you with the best possible support.